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Stockton Workplace Recovery

Workplace Recovery

Stockton-on-Tees Workplace Recovery service

  • 100 seats
  • 2 floors, 6,500 square feet
  • Multiple diverse-routed resilient connections
  • Swipe card entry/exit system

Infinity House
Surtees Business Park
Stockton-on-Tees TS18 3HR
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0345 119 9911

Minimise business downtime with affordable monthly payments. Get a workplace recovery quote today or speak to an adviser.

Easy access from Middlesbrough City Centre

Whether it’s a flood or a fire affecting operations, your team need easy access to a temporary office space. That’s why you’ll find our newest North East site located only 6 miles away from Middlesbrough City Centre. Here we give you workstations, telephones and meeting rooms in County Durham. Keep your business running in the event of a disaster by getting in touch today.


Superb access from road, rail and air.

Our Stockton-on-Tees workplace recovery site is accessible by rail or road from cities and towns across County Durham. The facility is located for ease of access to the A66, A19 and A1(M). Driving from Middlesbrough takes around 10 minutes. It is also accessible from Stockton Railway Station, where staff can take the 17A bus to Sun Street. Those travelling by air will find Durham Tees Valley Airport (MME) located 9 miles away from our site.

  • Stockton City Centre
    Stockton City Centre

    2.6 miles

  • A19 Road
    A19 Road

    5 miles

  • Teesside Airport
    Teesside Airport

    7.7 miles

  • Stockton Train Station
    Stockton Train Station

    2.3 miles

Infinity House

Surtees Business Park


TS18 3HR


  • Stockton-on-Tees Workspace Facilities

    • Dedicated reception area
    • 1 x board room, 2 x meeting rooms
    • Multi-function colour printer
    • Canteen facilities: Kettle, toaster, microwave, water dispenser


    • Air conditioning throughout the suite and meeting rooms


    • Multiple diverse-routed resilient internet site backhaul, dark fibre, 1Mb – multi Gb transit
    • ACD call telephone system. Direct dial telephones (DDI)
    • Wi-Fi Access across the suite
  • Security

    • 24 x 7 CCTV recording and 90-day retention
    • Swipe card entry/exit external doors. Access recorded with minimum 12-month retention

    Standard service

    • 10 Mbps bandwidth (more can be purchased at an additional cost)
    • 150-metre exclusion zone
    • One test day per annum for business continuity rehearsal tests
    • Four-hour SLA on invocation

The benefits of Stockton-on-Tees Workplace Recovery

In the event your staff can’t access your physical offices, Pulsant provides a fully-managed workspace with all the essentials for your business to operate — all ready to go with a moment’s notice.

  • We'll take care of the Workplace, so you can take care of the recovery

    We appreciate that during an outage your focus is on resolving the issue(s) where possible. That’s why we take the hassle of setting up your solution up to ensure a smooth transition to get your staff up and running so business operations aren’t affected.

    • 24 x 7 x 365 access
    • 4 hour SLA
    • Standard and bespoke service options
  • A local facility for maximum convenience

    All our sites are perfectly located for ease of access from most major road networks making them easy to find.

    • Annual testing included
    • Centrally located and accessible via major motorways
    • Connections back to all Pulsant Datacentres
  • Looking after your systems and data is our prime concern

    Security of the sites & your data is paramount. That’s why all our sites are ISO 27001 certified.

    • 24 x 7 CCTV Recording
    • Access Control Swipe System

Trusted to deliver by leading UK brands

We like to work with our customers as an extension of their team, implementing innovate and creative solutions to deliver performance.

wardhadaway law firm
sage gateshead
  • scottish building society

    “The workplace recovery site gives us everything we need, from location and functionality, to knowledgeable and helpful staff and takes a weight off my shoulders when it comes to operational resilience. I know we’re working with a very good third-party provider who understands our organisation and acts as an extension of our IT team”

    Alison Quilter, Head of IT

    Scottish Building Society

  • "They are the extra person or persons in our small infrastructure team, allowing us to relax out of hours knowing our systems are being monitored."

    Iain Richardson, Infrastructure Manager

    Ward Hadaway

  • meeting

    “Pulsant could do everything we asked for, whether we invoked on a weekday or weekend, and they continue to deliver an exceptional and receptive service. They are definitely a company I would recommend to other businesses”

    Sheila Hughes, Head of Quality


  • edinburgh castle

    “The relationship we have with Pulsant is a partnership, it works because it’s based on trust. Pulsant’s first-class team and superb service helps us as an organisation deliver that same first-class service to our own customers”

    Alison Quilter, Head of IT

    Scottish Building Society

  • meeting

    “We have a four-hour SLA with Pulsant, but with each test we’ve carried out our staff has been able to get to the site, log on to their systems and begin work in under an hour. The staff at the site are unbelievable — so accommodating, helpful and considerate”

    Sheila Hughes, Head of Quality


  • Workplace Recovery FAQs

    What is provided as standard as part of your workplace recovery service?

    We offer the following as standard: • 10 Mbps bandwidth, although more can be purchased at an additional cost • VoIP telephony with the functionality to accommodate non-geographic number (NGN) redirection to (DDI), and basic (ACD) functionality • A 150-metre exclusion zone • One test day per annum for business continuity rehearsal tests • A four-hour SLA on invocation • One PC image capture and storage

    How quickly would your recovery site be available to us after receiving our call to invoke?

    Disasters can strike at any point without warning, which is why our Workplace Recovery service (WPR) can be invoked at any time, and on a 24/7/365 basis. Our SLA for invocation is just four hours, ensuring that disruption to business operations is minimised as far as possible.

    Will your service link to our telephony systems?

    Yes. Our telephony system allows us to build basic automatic call distributor (ACD) so we can give you a full direct dial-in (DDI) to redirect calls into our platform.

    What are your current syndication ratio and customer spread?

    We operate our service as standard on a syndicated model, whereby customers share each reserved seat. Our maximum syndication ratio is 20:1, although we usually operate at lower ratios than this. Our geographical separation is a minimum of 150 metres so we will not contract with any other customers within 150 metres of your location.

    How does your workplace recovery centre connect to our network?

    We have a number of options available, depending on what’s the best match for your needs. These include a VPN tunnel, private network or Citrix/RDP.

  • Meet our Workplace Recovery Team Manager

    Michael Robson

    Workplace Recovery Team Manager

    Michael has been with Pulsant 11 years, overseeing the operations of all Pulsant Workplace Recovery sites. Michael covers the day-to-day operations as well as planning future investment and improvements.

    Enquire now


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